1. Pricing and Payment
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A. Pricing Plans
- Customers must follow the pricing plan specified on our website or connect with our authorized partners for discounted pricing options.
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B. Payment Terms
- All license costs must be paid upfront on a monthly or annual basis, as selected by the customer during the subscription process.
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C. Taxes and Government Levies
- Customers are responsible for paying any government taxes or levies associated with the use of our services, based on the country specified in the invoice.
2. Account Suspension and Data Removal
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A. Payment Delinquency
- If a customer fails to pay their invoice on time, we will issue one warning and allow a 14-day grace period. If payment is not received within this period, the account will be suspended.
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B. Account Suspension Consequences
- Upon account suspension, all data will be removed after 30 days. WE4E maintains data backups for the last 7 days, and these backups will be overwritten with the latest data.
3. Support and Data Access
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A. Premium Support
- Customers must purchase premium support to access backend data, request alterations, or corrections.
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B. First Level Support
- Customers who have connected with partners for their subscription should contact the partners for first-level support. Partners will escalate issues to the WE4E Technical Team if premium support hours are available.
4. Customization Requests
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A. Customization Charges
- Customers may request customization based on business requirements. Such customization is subject to charges based on the required man-hours. A quote will be provided before any customization work commences.
5. General Terms
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A. Modification of Terms
- WE4E reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of our services implies acceptance of the updated terms.
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B. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where WE4E is legally registered.
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C. Termination of Service
- WE4E reserves the right to terminate services or subscriptions for violation of these terms or for any other reason deemed appropriate. If you have any questions or concerns regarding these Terms and Conditions, please contact our customer support at support@we4e.com.